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Case Studies

Automotive

B to B

High Tech

Home Appliances

Luxury

Medical

Client Product Survey Country Sample size Interview method Frequency
RENAULT Commercial vehicles/Van Clinic survey, Inside/Outside design and feature France/UK/USA/Brazil 300 respondents per country Pre-recruitment, in hall test Once per 18 months
IVECO Small truck /Van Clinic survey Adaptation to different transport circumstances France/UK/Spain/Italy 200 respondents Pre-recruitment, in hall test Once per 2 years
PSA Van Conjoint survey-interior design and features France/UK/Italy/USA 300-500 respondents CAPI interview 4 times in the past 10 years
Automobile Clinic survey Exterior and interior design France/UK/USA 300 respondents Pre-recruitment, in hall test Once per 18 months
VOLVO Truck/Small Truck Satisfaction survey France/UK/Germany/Spain 1500-2000 respondents Cati Once per year
RENAULT Truck Satisfaction survey France/UK/Germany/Spain/Italy./USA/Brazil/ Agentina 5000-10000 respondents Cati Once per year
Citroen Automobile Clinic study, Launch of new model France/UK/Italy/Spain/Germany/Brazil 200-300 respondents Pre-recruitment, in hall test Once per 2-3 years
Nissan Automobile Clinic study, Launch of new model/Advertising study France/UK/USA 200-300 respondents Pre-recruitment, in hall test Once per 2-3 years
Toyota Automobile Image stud of brand among European Union representative France/Germany/UK/Italy/Spain/USA/Brazil/Agentina 200-300 respondents Pre-recruitment, in hall test Once per 2 years
Client Product Survey Country Sample size Interview method Frequency
Mercedes Automobile Car Dealership Study France/UK/Italy/Spain/Germany 500 Mercedes Car dealers + 500 competitors (Jaguar, BMW, Volvo) Mystery Shopping : 1 after sales checking visit + 1 additional incident (broken light etc. ) to check the quality of the “car check” Once per year
Nissan Automobile After –sales Study France/UK/USA 500 Mystery Shoppings Mystery Shopping: After Sales quality check Once per 2-3 years
PSA Van Conjoint survey-interior design and features France/UK/Italy/USA 300-500 respondents CAPI interview 4 times in the past 10 years
Renault/ Nissan/ Dacia Automobile Automotive Dealer study France, UK, Germany, Italy 5000 mystery Shoppings each year for different objectives (after-sales quality, promotion proposals) Mystery Shopping Once per year
Ford Automobile Promotional check study UK/USA 800 Mystery Shoppings Mystery Shopping: Promotional Check study Once per 2 years
RCI (Financial company of Renault Group) Automobile Financial proposals & negotiated prices France/UK/Italy/Spain/Germany 2000 Mystery visits per year to check financial proposals + negotiated prices Mystery Visit Once per year
Renault Trucks Automobile Truck companies Managers’/ Owners’ study ( the mystery shoppers are all here real owners/ managers of truck companies) France, Poland, Spain, Turkey, Slovakia 2x 300 mystery visits per country per year Mystery Visits: to get from the dealers 2 written offers with negotiated prices & financial packages (leasing, credit etc.) Twice a year ( 2 waves)