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Telephone Survey

Quality Policy & Our Practices

Interviewer training & Monitoring Interview

Call backs questionnaire & Verification report

A Structured Organisation

The quality of conducting interviews has long been a concern of EFG/MV2 Group since its beginning, as it is the foundation for gathering reliable and relevant data. EFG therefore has protocols for checking the reliability and quality of interviews, which are refined and strengthened over time for the following reasons:

  • The growing refinement in how data is used, which goes hand in hand with increasing requirements from customers
  • The nature, size and subject of surveys, which requires data to be collected in more and more reliable and precise manner
  • The possibility of using computer systems, like CATI system, to check collected data